ViralMarketer Refund Policy

At ViralMarketer, we are committed to providing high-quality service and ensuring customer satisfaction. We offer a 14-day free trial period to allow users to evaluate our service before making a financial commitment. This policy outlines our approach to refunds for our subscription-based service.

Free Trial Period

• ViralMarketer offers a 14-day free trial period for all new users.
• No payment or credit card information is required during the trial period.
• Users have full access to the service during this time to evaluate its features and suitability for their needs.

Subscription Payments

1. After the free trial period, users who choose to continue using ViralMarketer will be charged according to their selected plan (monthly or yearly).
2. By proceeding with payment after the trial period, users acknowledge that they have tested the service and agree to its terms and functionality.

Refund Eligibility

While we do not offer a general money-back guarantee, we understand that there may be exceptional circumstances where a refund might be considered:

1. Service Unavailability: If ViralMarketer experiences significant downtime or service interruptions that substantially impact a user's ability to use the platform, a partial or full refund may be considered for the affected period.
2. Major Feature Changes: If we make significant changes to core features that materially reduce the functionality of the service, affected users may be eligible for a partial refund.
3. Billing Errors: In the event of duplicate charges or other billing mistakes on our part, we will fully refund the erroneous charges.

Refund Request Process

1. To request a refund, users must contact our customer support team within 5 business days of the incident or issue that prompts the refund request.
2. All refund requests must be submitted in writing, detailing the reasons for the request and any relevant supporting information.
3. Our team will review each request on a case-by-case basis, taking into account the specific circumstances and the user's account history.
4. We aim to respond to all refund requests within 5 business days.

Non-Refundable Situations

Refunds will not be issued in the following situations:

• After the free trial period has ended and payment has been made, except in the cases outlined under "Refund Eligibility."
• For partial months or unused periods of service on active subscriptions.
• If the request is due to a misunderstanding of the service's features, as these should have been evaluated during the free trial period.
• In cases of violation of our Terms of Service or Acceptable Use Policy.

Cancellation Policy

1. Users may cancel their subscription at any time through their account settings or by contacting customer support.
2. Cancellations will take effect at the end of the current billing cycle. No refunds will be provided for the remainder of the unused period.

Policy Changes

ViralMarketer reserves the right to modify this refund policy at any time. Users will be notified of any changes via email or through our website.

By using ViralMarketer's services, you acknowledge that you have read, understood, and agree to this refund policy.

For any questions or concerns regarding this policy, please contact our customer support team.

Last updated: 16 August 2024